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I envision sending a Slack message instructing users to check the designated alert Slack channel, akin to the Slack direct message Oncall sends when the user lacks access to the alert's Slack channel. The problem with Slack mentions is their visibility only within threads. Threads consist of a flow of mentions, replies, and DMs. Busy periods frequently bury Slack mentions within threads, making them ineffective.
To address this, we can incorporate an additional DM option into the dropdown list on the user profile page, situated under default and important notifications.
Thanks
Product Area
Chatops
Anything else to add?
No response
The text was updated successfully, but these errors were encountered:
The current version of Grafana OnCall, at the time this issue was opened, is v1.3.102. If your issue pertains to an older version of Grafana OnCall, please be sure to list it in the PR description. Thank you 😄!
What would you like to see!
I envision sending a Slack message instructing users to check the designated alert Slack channel, akin to the Slack direct message Oncall sends when the user lacks access to the alert's Slack channel. The problem with Slack mentions is their visibility only within threads. Threads consist of a flow of mentions, replies, and DMs. Busy periods frequently bury Slack mentions within threads, making them ineffective.
To address this, we can incorporate an additional DM option into the dropdown list on the user profile page, situated under default and important notifications.
Thanks
Product Area
Chatops
Anything else to add?
No response
The text was updated successfully, but these errors were encountered: